Customer Service Representative Needed in a Tech Industry in Lekki, Lagos

Job Description

Location: Lekki, Lagos
Job Type: Full-Time
Industry: Tech
Salary: 150,000

Job Overview:
We are seeking a dedicated and customer-oriented Customer Service Representative to join our team. The successful candidate will act as the first point of contact for customers, ensuring an excellent customer experience through effective communication, problem-solving, and support.

Key Responsibilities:
– Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
– Provide accurate information regarding products, services, and policies.
– Resolve customer complaints and issues efficiently, offering solutions that meet their needs.
– Maintain a positive, empathetic, and professional attitude toward customers at all times.
– Collaborate with internal teams to ensure customer satisfaction.
– Keep records of customer interactions, transactions, and feedback.

Requirements:
– Proven experience in customer service or a similar role.
– Excellent communication and interpersonal skills.
– Strong problem-solving skills and attention to detail.
– Ability to remain calm and handle difficult situations with professionalism.
– Proficient in using customer service software, CRMs, or equivalent systems.
– Ability to work in a fast-paced environment.

How to Apply:
Interested candidates should send their resume to cyndibassy@gmail.com with the subject line “Customer Service Representative Application.”