Operations Officer, Lagos Island

Job Description

Job Title: Operations Officer
Location: Lagos Island

Job Type: Full-time

Job Summary:
We are seeking a highly organized and efficient Operations Officer to manage and oversee day to day operations to drive business growth and oversee operational efficiency. The ideal candidate will ensure regulatory compliance, optimize operational processes, and support overall smooth functioning of the organization
Responsibilities:
• Ensure adherence to all regulatory requirements set by financial authorities such as the central bank.
• Prepare and submit necessary regulatory reports and fillings
• Maintain up to date knowledge of relevant regulations and ensure internal policies are compliant.
• Implement and oversee KYC procedures
• Assist in preparation of financial reports and forecasts
• Oversee the processing of currency exchange transactions, ensuring accuracy and efficiency.
• Develop and implement SOPs to enhance operational efficiency.
• Monitor and evaluate operational processes, identifying areas for improvement.
• Implement customer feedback mechanisms to improve service delivery
• Address and resolve customer complaints and issues promptly and professionally
• Prepare and present operational reports to management, highlighting key performance indicators.
• Conduct regular risk assessments and implement risk management strategies
Qualifications:
• BSc or HND in Business Administration, Finance or a related field.
• Proven experience in operations management, preferably in a financial services environment
• Strong understanding of regulatory compliance and operational policies
• Excellent organizational and analytical skills.
• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
Salary: 150,000 Monthly gross
How to Apply:
If you meet the above requirements and are interested in this position, please send your CV to peopleprotalents@gmail.com using job title as subject.