Customer Success Manager, Craftora, Abuja

Job Description

Craftora is hiring in Abuja

Job Title: Customer Success Manager

Type: Full-Time

As a Customer Success Manager, you will be the voice of our customers and ensure they get the most value out of a b2b saas product call ShopOfficer. You will serve as the primary point of contact for onboarding new clients, providing support, and ensuring they have a seamless experience. You will work closely with customers to help them achieve their business goals using our software, identify potential upsell opportunities, and reduce churn. If you thrive on building relationships and solving customer challenges, this role is for you!

Job Description:
Customer Onboarding: Manage the onboarding process for new customers, ensuring they have a smooth transition to using ShopOfficer and understand all features and functionalities.
Customer Training: Conduct product training sessions for new and existing customers, helping them maximize the value of our software.
Relationship Management: Build and maintain strong relationships with customers, serving as their go-to resource for any questions or support needs.
Customer Advocacy: Gather feedback and insights from customers to inform the product team and ensure the voice of the customer is reflected in product decisions.
Account Management: Proactively monitor customer accounts to identify growth opportunities, potential roadblocks, and strategies to prevent churn.

Qualifications
Bachelor’s degree in Business, Marketing, or a related field.
2+ years of experience in customer success, account management, or a related role in a SaaS environment.
Proven ability to manage multiple customer accounts and prioritize tasks effectively.
Strong problem-solving skills and a proactive approach to customer interactions.
Excellent communication and interpersonal skills with the ability to build strong relationships.
Experience with CRM systems (e.g., HubSpot, Salesforce) and customer support tools (e.g., Zendesk, Intercom).
Familiarity with shop management or small business software is a plus.

To apply, send your CV to – Abahthessy@gmail.com / 09039940514