Hotel Waiter and Waitress Needed in Abijo GRA

Job Description

Pepe Suites is a dynamic and inclusive workplace that values innovation, teamwork, and personal growth. We foster a supportive environment where employees are encouraged to take initiative, explore new ideas, and develop their skills. With a commitment to professional development, Pepe Suites offers opportunities for learning, mentorship, and career advancement. Our team-driven culture, coupled with a focus on work-life balance, makes Pepe Suites a place where individuals can thrive both personally and professionally. Join us to be part of a vibrant community where your contributions are valued, and your career can flourish.

We are recruiting to fill the position below:

Job Title: Hotel Waiter and Waitress

Location: Abijo GRA, Lagos
Employment Type: Full-time

Job Description

The Hotel Wait Staff is responsible for providing high-quality dining service to hotel guests.
They ensure that all guests have an exceptional dining experience by delivering attentive, courteous, and professional service.
This role requires knowledge of food and beverage service, attention to detail, and a commitment to maintaining cleanliness and efficiency in the dining areas.
The Wait Staff will take orders, serve food and beverages, manage guest needs, and maintain a welcoming and polished atmosphere.
Key Responsibilities
Guest Service:

Greet guests warmly and provide a positive dining experience.
Present menus, make recommendations, and answer questions regarding food and beverages.
Take accurate food and beverage orders and relay them to the kitchen/bar.
Ensure guest satisfaction by delivering food and drinks promptly and addressing any concerns during the meal.
Offer suggestions for wine pairings or special menu items, when applicable.
Assist in setting up special events or dining experiences as required.

Table Management:

Prepare tables with clean linens, silverware, and glasses before guests arrive.
Ensure that tables are properly reset and cleaned after guests depart.
Continuously monitor dining areas to ensure cleanliness and guest comfort.
Clear dishes and glasses efficiently and without disrupting the dining experience.
Food & Beverage Service:

Understand the restaurant menu, daily specials, and promotional items.
Provide knowledgeable recommendations based on guests’ dietary preferences or restrictions.
Deliver food and beverages in a timely manner and according to hotel standards.
Monitor and ensure the quality of food before serving it to guests.
Collaboration & Communication:

Work closely with kitchen staff to ensure the timely and accurate delivery of orders.
Communicate guest preferences or concerns to the kitchen, bar, or management as necessary.
Assist other team members with service duties during busy periods to ensure guest satisfaction.
Stay informed about hotel services and amenities to provide assistance to guests if requested.
Safety & Sanitation:

Adhere to all food safety and hygiene regulations, including proper handling of food and beverages.
Regularly clean and sanitize workstations, dining areas, and equipment.
Report any maintenance or safety concerns to management promptly.
Cash Handling & Billing:

Accurately process guest payments using the hotel’s point-of-sale (POS) system.
Ensure proper billing, including handling special discounts, promotions, or refunds.
Manage guest transactions with professionalism and accountability.
Qualifications & Requirements
Education & Experience:

High School Diploma or equivalent required.
Previous experience as a waiter/waitress or in a similar hospitality role is preferred.
Basic knowledge of food, wine, and spirits is an advantage.

Skills:

Strong communication and interpersonal skills.
Excellent customer service skills, with a passion for hospitality.
Ability to work under pressure and in a fast-paced environment.
Attention to detail and a commitment to cleanliness.
Familiarity with POS systems and basic cash handling procedures.
Physical Requirements:

Ability to stand, walk, and carry trays of food or beverages for extended periods.
Ability to lift up to 25 pounds and bend, stretch, or reach as required for table service.
Additional Attributes:

A team player with a positive attitude and strong work ethic.
Flexibility to work mornings, evenings, weekends, and holidays as required.
Strong problem-solving skills and ability to adapt to varying guest needs or special requests.
Work Environment:

The Wait Staff role is physically demanding and involves working in a busy, sometimes noisy environment.
It requires continuous interaction with guests and colleagues, as well as the ability to handle high-pressure situations during peak dining hours.

Salary
₦100,000 monthly.

Application Closing Date
31st October, 2024.

How to Apply
Interested and qualified candidates should send their CV to: lilytalenthub@yahoo.com using the job title as the subject of the mail.

Note: Only candidates that reside at Ajah, Sangotedo, Abijo GRA and Ibeju-Lekki Axis will be contacted.