Receptionist (Front Desk Officer)

Job Description

Job Title: Receptionist (Front Desk Officer)

Location: Victoria Island, Lagos

Responsibilities

    To undertake front-of-house duties, including meeting, greeting, and attending to the needs of guests,to ensure a superb customer service experience.

    To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high-quality customer service.

    Collaborate with other restaurant staff and management to ensure that customer complaints are properly attended to. inaneffective, courteous, and timely manner.

    Assisting with customer complaints, providing or seeking solutions as quickly as possible.

    To be responsible for accurate and efficient accounts and guest billing processes.

    To assist in always keeping the reception clean and tidy.

    To undertake general office duties, including correspondence, emails, filing, and switchboard,to ensure the smooth running of the reception area.

    To administer all routes of reservations to ensure that table bookings are made and recorded accurately.

    To ensure that all reservations and cancellations are processed efficiently.

    To keep up to date with function room prices and special offers to provide accurate information to guests.

    To undertake al training as required (e.g., first aid, health, and safety, customer service).

    To adhere to all fire safety test procedures and to assist in the evacuation process in the event of afire.

    To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.

Skills and Experience Required

    A friendly and welcoming approach.

    High standards of dressing and presentation

    Ability to remain calm during difficult situations or in a very busy environment

    The ability to work unsupervised

    Excellent interpersonal skills, including pleasant and excellent telephone etiquette.

    Good administrative skills and the ability to use email booking systems.

    Good team workingskills.

    Skills and Experience (Desirable).

    Previous customer service experience.

    Previous experience in hospitality.

    Previous experience in Health & Safety, FirstAid, etc.

Application Closing Date

17th October, 2024.

How to Apply

Interested and qualified candidates should send their CV to: careers@gaiaafricaclub.com using “Company Driver” as the subject of the mail.