Customer service executive

Job Description

*We are seeking a motivated and detail-oriented Customer Service Executive to join our dynamic team. The ideal candidate will be computer-savvy, proficient in software applications such as Corel Draw and MS Suite, and experienced in email marketing and social media management.
*This role is essential in ensuring our customers receive top-notch service and support while also engaging with our audience through various digital platforms.

Key Responsibilities

*Respond promptly to customer inquiries via phone, email, and social media platforms.
*Provide accurate information regarding products and services, and resolve customer issues efficiently.
*Utilize Corel Draw for graphic design tasks as needed, including creating marketing materials and social media graphics.
*Assist in the development and execution of email marketing campaigns.
*Engage with customers on social media platforms and respond to inquiries and comments.
*Help create and schedule social media content, and assist in executing social media strategies.
*Provide feedback to management on customer trends and concerns.

Requirements

*A Degree in any related field.
*2 – 3 years work experience.
*Proven experience in customer service or a related role.
*Proximity to Ikeja is preferred
*Proficient in Corel Draw, and MS Suite (Excel, Word, PowerPoint), and familiar with email marketing tools.
*Strong understanding of social media platforms and best practices.
*Excellent communication and interpersonal skills.
*Strong problem-solving abilities and attention to detail.
*Ability to multitask and manage time effectively in a fast-paced environment